Privacy policy

Privacy Policy for Hotel Crown Plaza

Collection of Personal Information

• Hotel Crown Plaza collects personal information only when it is required for business purposes. We may also receive information relating to you from third parties. This personal information includes information such as

• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses

• Date of birth
• Gender
• Marital status
• Nationality
• Next of kin and emergency contact information
• Copy of Government issued ID Card (for Indian citizens)
• Copy of Passport and Visa, if required (for non-Indian nationals)
• Duration of stay and other related details
• Photographs
• Bank account details, credit/debit card information
• CCTV footage and other information obtained through electronic means such as door access records.
• Information about your use of our information and communications systems.
• Dietary preferences, allergy details, health condition, and information about how you use our services and about how you use our website/mobile application

• While collecting any personal information, Hotel Crown Plaza indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. Hotel Duke gives the person providing the information an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, Hotel Duke may choose not to provide any services/supply goods for which the information was necessary.

• While collecting information, Hotel Crown Plaza or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of –

1. The fact that the information is being collected
2. The purpose for which the information is being collected;
3. The intended recipients of the information

Confidentiality and Disclosure

• The terms of confidentiality and disclosure of personal information will be recorded in the non-disclosure agreement that may be entered into with the provider of the information.

• Hotel Duke has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.

• We may disclose your information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy and for the purpose of providing services to you. We may disclose your information to any member of our organisation including our subsidiaries and partners, insofar as reasonably necessary for the purposes set out in this Policy. We may disclose your information:

• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
• to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling;
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that information.

Transfer of Information

• Unless stated otherwise, we store and process your information in India. There will, however, be occasions when we need to transfer your information outside India in order to enable us to use the information in accordance with this Policy.

• Such transfer of information may be to a country which does or does not provide the same level of data protection as in India. In these circumstances we will take appropriate steps to ensure that your information is adequately protected. Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organisational measures as us, so that your information is adequately protected.

• Please note that the information that we collect may be transferred to countries which do not have an adequacy of data protection in respect of that country. This means that the country to which we transfer your information is not deemed to provide an adequate level of protection for your information. To ensure that your information does receive an adequate level of protection we have put in place strong inter country security measures to ensure that your information is treated by those third parties in a way that is consistent with the nation in which you reside.

Deletion of Information

You may at any time ask us to delete your information. We will consider and where necessary comply with your request in accordance with applicable law, as explained above. Please note that after deleting the information, we may not be able to provide the same level of services to you as we will not be aware of your preferences.

Changes to the Policy

• Hotel Crown Plaza reserves its right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the Hotel Duke’s Website.

All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.